Service Pro Terms

Last updated: October 10, 2026

These Service Pro Terms (the "Pro Terms") govern your relationship with Fixii Inc. ("Fixii", "we" or "our") when you offer repair, maintenance or installation services through the Fixii app, website or WhatsApp assistant (together, the "Platform"). They supplement our Terms of Use and Privacy Policy; if anything conflicts, these Pro Terms control with respect to your work as a service pro.

By creating a service pro account, submitting a quote or accepting a job, you agree to these Pro Terms. If you do not agree, do not use the Platform as a service pro.

1. Where These Terms Apply

These Pro Terms apply to service pros providing services in any country where Fixii operates, including Mexico and Costa Rica. Where a section sets out country-specific rules, the rules of the country where the work is performed apply. Nothing in these Pro Terms limits any rights that the law of that country grants you and that cannot be waived.

2. Requirements to Be a Service Pro

To offer services on the Platform you must:

Be at least 18 years old and legally able to enter into contracts.
Provide true, up-to-date information about your identity, experience and contact details, and complete any verification Fixii requests (for example, official ID and background checks, where permitted by law).
Complete the training and compliance courses Fixii marks as required, within the stated deadlines.
Hold any permits, licenses or registrations required by law for the type of work you perform.

Your account is personal. You may not share it or send someone else to perform a job in your place without Fixii's prior approval.

3. Independent Contractor Relationship

Fixii is a platform that connects you with customers who need services for their homes. You are an independent service provider: you are not an employee, agent, partner or representative of Fixii, and nothing in these Pro Terms creates an employment, partnership or agency relationship.

Accordingly:

You decide whether to submit a quote, how much to charge for your labor, which jobs you accept, your hours and how you perform the work.
There is no exclusivity: you may offer your services independently or on other platforms, as long as you respect Section 7 regarding customers you met through Fixii.
Fixii does not pay you a salary or guarantee any minimum number of jobs or earnings.

The quality, safety and conduct standards in these Pro Terms exist to protect customers and trust in the Platform; they do not constitute direction or control over your work.

4. Quotes, Materials and Added Charges

Your quote is labor only. The price you submit for a job covers your labor. It is a price commitment: if the customer accepts it, you commit to performing the described work for that amount.
Materials. You purchase the materials needed and add them during the visit as materials charges on the Platform. The customer must approve them before being charged. You may only charge for materials you actually used, at a reasonable price, and with receipts when Fixii requests them.
Changes in scope. If you discover during the visit that the work is different from or larger than described, explain it to the customer and record the adjustment on the Platform before doing it. Do not perform additional work the customer has not approved.
Deposit. Fixii may charge the customer a deposit to secure the visit. The balance is charged when the work is completed.

5. Visits, Punctuality and Cancellations

Arrive within the agreed window and notify the customer through the Platform if you will be late or need to reschedule.
If you cannot attend a confirmed visit, let us know as soon as possible. Last-minute cancellations or no-shows harm the customer and may result in reduced visibility, withholding of related payments or suspension of your account.
The customer's address is shared with you only when needed for the visit. Use it solely to perform the work.

6. Quality and Conduct Standards

You agree to:

Perform the work professionally, safely, in line with good trade practices and applicable law.
Treat customers, their families and their homes with respect. Harassment, discrimination, violence, alcohol or drug use during a visit, and intentional damage to property are not tolerated.
Leave the work area clean and tidy.
Respond within a reasonable time to messages from the customer and from Fixii about a job.

Fixii may review the quality of your work, request customer feedback and publish the ratings and reviews you receive. You may not manipulate reviews or offer discounts or benefits in exchange for a rating.

7. Communication and Payments on the Platform

To protect all users and prevent fraud:

Communication. Do not request, share or exchange personal contact information (phone, email, WhatsApp, social media or otherwise) with customers you met through Fixii, other than what the Platform shares automatically to coordinate a visit.
Payments. Do not offer, request or accept payment outside the Platform (cash, bank transfers or any other method) for jobs or customers you met through Fixii, including future jobs for the same customer.

Breaching this section may result in immediate suspension or permanent removal of your account, withholding of related pending payments and, where appropriate, legal action. Fixii may investigate any suspected misconduct and report it to the competent authorities.

8. Payouts to Service Pros

Fixii collects payment from the customer on your behalf as a payment intermediary and transfers to you what you earned for each completed job, less Fixii's applicable commission or service fee and any withholding required by law.
You can view your balance per currency in the app (earned minus already transferred). Payouts are made in the currency of the job (for example, Mexican pesos in Mexico or colones in Costa Rica) to the bank account you register. You are responsible for keeping your bank details correct.
If Fixii advances you a payment, the advanced amount will be deducted from your future earnings.
If a customer obtains a refund or chargeback for a job, or a charge is found to be incorrect, Fixii may deduct the corresponding amount from your pending or future earnings.

9. Disputes with Customers

If a customer complains about the quality or completion of your work, you agree to work in good faith with the customer and Fixii to resolve it promptly, including, where reasonable, a return visit to correct the work at no additional labor cost.

Fixii will review the available information (messages, photos, receipts and both sides' accounts) and act as a neutral mediator. Based on that review, Fixii may withhold, adjust or refund payments processed through the Platform for that job. This decision applies to payments on the Platform and does not limit any legal remedies available to you.

10. Taxes, Permits and Tax Obligations

You are solely responsible for your tax obligations and for holding any permits, licenses or registrations your activity requires.

Mexico. You must be registered with the Federal Taxpayer Registry (RFC) and provide Fixii with your tax details when requested. Under Mexican tax law applicable to digital platforms, Fixii may be required to withhold Income Tax (ISR) and Value Added Tax (IVA) from the payouts it makes to you, remit them to the Tax Administration Service (SAT) and provide you with the corresponding receipts. If you do not provide your RFC, the withholding may be higher as set out by law.
Costa Rica. You must be registered with the Ministry of Finance (Ministerio de Hacienda) as appropriate for your activity and comply with your income tax and VAT obligations.
Other countries. You must comply with the tax and registration obligations that apply wherever you provide services.

Fixii may temporarily suspend your account until you provide the tax documentation, permits or insurance requested and the Fixii team approves them.

11. Tools, Safety and Insurance

You provide and maintain, at your own expense, the tools, equipment and protective gear needed to work safely.
You are responsible for your own safety during each job. Do not take on work you are not qualified for or that cannot be done safely.
You are responsible for holding the social security coverage and insurance required by law or appropriate for your activity (for example, liability or occupational accident insurance). Fixii is not responsible for injuries you sustain during a job, except to the extent applicable law provides otherwise.

12. Liability and Indemnification

You are responsible for any damage you cause to customers, their property or third parties while providing your services.

You agree to indemnify and hold harmless Fixii, its affiliates and their respective officers, employees and agents from any claims, damages, losses and expenses (including reasonable attorneys' fees) arising from: (a) the services you provide; (b) your breach of these Pro Terms or the law; or (c) your failure to meet tax, permit or insurance obligations. This obligation survives after you stop using the Platform.

To the fullest extent permitted by law, Fixii is not liable for indirect losses, lost profits or the conduct of customers. Nothing in this section excludes liability that cannot be excluded under applicable law.

13. Personal Data

Fixii processes your personal data in accordance with its Privacy Policy and applicable law, including, in Mexico, the Federal Law on the Protection of Personal Data Held by Private Parties. Customer data you access for a job (name, address, photos, messages) is confidential: use it only to perform that job and do not keep, share or use it for any other purpose.

14. Account Suspension and Closure

You may stop using the Platform and request closure of your account at any time by writing to hola@fixii.app, after properly completing or cancelling any confirmed jobs.

Fixii may limit, suspend or close your account if you breach these Pro Terms, receive serious or repeated complaints, fail to complete required verification or training, or pose a risk to user safety. Where reasonable, we will notify you and explain why. When your account is closed, you will receive any pending earnings owed to you, less any amounts Fixii may deduct under these Pro Terms.

15. Governing Law and Jurisdiction

Mexico. If you provide services in Mexico, these Pro Terms are governed by the federal laws of the United Mexican States, and any dispute will be submitted to the competent courts of Mexico City, waiving any other jurisdiction that may correspond to you by reason of your present or future domicile, unless the law provides otherwise.
Costa Rica. If you provide services in Costa Rica, these Pro Terms are governed by the laws of the Republic of Costa Rica, and any dispute will be submitted to the competent courts of San José.
Other countries. In all other cases, these Pro Terms are governed by the laws of the State of Delaware, United States, without giving effect to its conflict of laws principles.

Before taking any legal action, both parties agree to try to resolve the dispute in good faith by writing to hola@fixii.app and allowing thirty (30) days to find a solution.

16. Changes to These Terms

We may update these Pro Terms as the Platform evolves. Unless the law requires otherwise, we will notify you at least thirty (30) days in advance through the app, WhatsApp or email before a material change takes effect. If you continue using the Platform as a service pro after that date, you accept the updated Pro Terms.

17. General Provisions

If any provision of these Pro Terms is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the rest will remain in effect. Our failure to enforce any provision at a given time does not waive our right to do so later. You may not assign your rights or obligations under these Pro Terms without Fixii's written consent.

18. Contact Us

If you have questions about these Pro Terms, write to us at hola@fixii.app.

Our address in the United States is:

16192 Coastal Highway Lewes, Delaware 19958

We only accept communications at the email address above and do not accept correspondence sent to the physical address above.