Fixii Inc.
Privacy Policy

Hey! Welcome to Fixii (“us”, “we”, or “our”). This Privacy Policy outlines and describes the data generated when you access or use either our website, iOS or Android apps (collectively, the “Platform”) and how we process, use, and store that data. Our Privacy Policy applies to everyone who accesses or uses the Platform (you can also call them “Users”). Please keep in mind that you aren’t permitted to access or use the Platform without agreeing to this Policy.

1. The Information We Collect
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We collect the following kinds of information: 
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Personal Information You Give Us Directly

By creating a Fixii account via the Fixii app (or “App”), you give us certain pieces of personal information. This includes your name, phone number, email, and profile photo.

Additionally, you also provide us with information about the content you submit through the Platform such as repair details and photos, location and address data (more on Location below), your repair preferences, as well as metadata about any of that content or your activity on the Platform.

Location Based Data 

We understand that one of the most sensitive pieces of information about you is where you are in real-time. Therefore, we feel it’s appropriate to say that we will never share your whereabouts (even with Repairmen approved by you) unless you explicitly choose to do, and don’t /will never collect your location when you are not using the App or it is in the background. People should only know where you are unless you tell them yourself. However, Fixii is a location-based platform that’s needs location to facilitate repairs. That means that with your permission, through your use of the Platform, we may collect information about your approximate or precise location, using either GPS, your IP address, or WiFi. All that being said, we keep collection of your location data to an absolute minimum as most of it is unnecessary and wastes resources.

You may choose to use the Fixii App without providing permission for us to use your location data, however it may impact the functionality or usability of the App, and thus, your overall experience with us.

Analytics Information
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We use third party analytics tools to help us measure traffic, usage, bugs, errors, and other aspects of the Platform. These tools collect useful information that help us provide you with an experience that is consistently improving and getting better. We collect this kind of information from everyone that uses thePlatform and it cannot be reasonably used to identify you or anyone else. 

Device Information

The Fixii App was built for mobile devices. When you use the Platform, we may access, collect, or store on your device, one or more unique identifiers for your device, which can be used to distinguish your mobile device from all the other devices accessing the Platform.

Repair Information

In order for you to request a repair, we require access to the details of your repair including photos, budget info, and other data related to the facilitation of making repairs on the Fixii platform.

Information We Get Via Third Parties

From time to time, we may collect information about you via a third party. This may come in the form of your email or phone number when authenticating using services such as Apple, Facebook, or WhatsApp.

2. How We UseYour Information

Although we’ve already mentioned a few, we may use the information we collect from the Platform in some of the following ways

• Provide the Platform along with a smooth user experience

• Monitor stability and functionality of the Platform so that we can make improvements

• Secure and protect the Platform as well as content found on the Platform

• Observe metrics such as number of users and demographic patterns

• Enforce our Terms of Use or other usage policies

• Develop and test new products, features, or third party integrations

• Identify and fix issues with the Platform

3. Sharing Your Information

Regarding the information discussed above, we share it the ways found below: 

With Other Fixii Users 

Like many platforms you’ve probably used before, other Users (specifically Repairmen) can see your profile and interact with it if you approve them to make your repair. This means that other Users can see things like your name and profile photo. Just to say it again: we will never give other users your location unless you explicitly do so yourself. The only time a Repairman will see your location is if you manually approve them to start repair work.

Legal Requirements
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We will share information with law enforcement agencies and/or government bodies if we are required to do so by law as part of a court order or subpoena, to comply with any legal obligations or legal process regarding claims we are involved in, or to enforce either our Terms of Use or this Privacy Policy.

Unless required by law, all information shared with third parties (excluding Service Providers as defined below) will be anonymized to the extent that it cannot be used to identify you; this means excluding key details like your username, phone number, profile photo, and some of the other things discussed in the first section of our Privacy Policy.

Merger, Acquisition or Dissolution 

If we sell or transfer part or the whole of Fixii Inc. and/or our assets to another entity due to either a merger, acquisition, bankruptcy, liquidation, or dissolution, your information may be sold or transferred to that entity.

Service Providers
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We may transfer information to certain service providers (“Service Providers”) that help us make the Platform available to you to use and enjoy. For example, this may include the company that hosts the Fixii API or database. 

Excluding the ways discussed above (with other Users, Service Providers, or due to legal requirements) we do not currently share information collected via the Platform with any other third party, including any ad agency or other organization but reserve the right to do so in the future.

4. Storing and Protecting Information

We understand that the storage and protection of your valuable information is critical to our relationship with you and your faith in us as a provider of great products and user experiences. Within our organization, your information is only accessible by key personnel who’s access to that information is critical to executing their role on the Fixii team and can only do so under strict confidentiality.

We apply industry-standard security mechanisms and safeguards to all data and transfer of that data in order to do our best to secure all information gathered through the Platform. Unfortunately, we can’t guarantee that any information won’t be accessed, modified, replicated, or disclosed.

Information collected through the Platform may be stored in the United States, Brazil, or any other location in which Fixii or our Service Providers operate and maintain facilities. We may transfer information collected about you via the Platform to other jurisdictions or countries around the world. By agreeing to our Terms of Use, you consent to that transfer.

5. Data Retention

By accepting our Terms of Use, you enter a contract with us. We keep your data for as long as necessary during the duration of that contract. If you choose to stop using any or all Fixii products, you can request that we delete your data.When your account is deleted by you or us, we delete all of your information along with it.

6. Third Party Services

We believe the best way to bring Fixii into the world is by integrating it with the existing tools and products you use every day. Therefore, you may use a feature that is actually an integration with a third party service. We aren’t responsible for how those third parties collect, store, or manage your information and you agree to that. It’s always recommended that you have a look at the privacy policies of all the services you use before you use them.

7. Children

As stated in our Terms of Use, anyone under the age of 14 (or “kids”) is not permitted to access or use the Platform. We do not knowingly ask for or store data from kids, let them create a Fixii account, or direct marketing efforts toward them. If you have reason to believe that we’ve collected information from someone under the age of 14, please contact us immediately at hola@fixii.app.

8. Changes

We’re constantly working on adding new features, updating, optimizing and improving the Platform.That means sometimes we will have to update or make changes to this Privacy Policy and reserve the right to do so. Unless otherwise required by law, we’ll make sure to give notice before posting an updated version of our Privacy Policy so that you have an opportunity to look it over before it becomes effective. By continuing to use the Platform after any changes to the Terms become effective, you agree to our updated Privacy Policy.

9. Contact Us 

We welcome all questions or concerns about our Privacy Policy and how we handle your data. Feel free to reach out to us at hola@fixii.app. Our address in the United States is:  
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16192 Coastal Highway
Lewes, Delaware 19958 

Please note we only accept communications at the email address listed above and do not accept any mail sent to the address above.